Why is webcam not working

Let`s consider possible issues.

Physical damage

Before connecting your camera to computer, make sure that there is no external damage. You should check connection cable and device itself.

Connection

  1. If you use external webcam, you need to check cable connection to computer and also check that cable is properly connected to your camera.

    Webcam cable connection

  2. Change connection port. Webcams are often connected via USB. If it does not work, you can try to reconnect to another one. If situation has not changed and webcam still does not work, issue may be with USB ports or camera itself.

Privacy shutter

Some devices are equipped with a special privacy shutter, which allows you not to worry about your privacy when you don't use camera.

Webcam privacy shutter

If it so, check if shutter is open.

Software

If you have connected a camera but cannot use it, we recommend that you check it with Device Manager and make sure that your operating system has detected webcam.

Open Device manager.

Then, from entire list of categories, you should find Cameras, Imaging Devices or Sound video and game controllers and expand them.

Webcam isn't listed

If you could not find the device in manager, this may mean that your webcam is damaged or not compatible with operating system.

Software issues

If there is a yellow exclamation mark next to your webcam name, then there are some issues, most likely with software. You need to install or update driver for device.

Webcam is disabled

In some cases, you can see a gray arrow icon next to webcam name.

Disabled webcam

This means that the device is detected by operating system, but it is turned off programmatically. To enable it, right-click on its name and select Enable device.

Enable webcam in Device manager

Device selection

If you have multiple webcams connected to your computer, usually applications or online services provide opportunity to select necessary device. Often, to do this, you need to go to a special menu in program settings and make your selection.

If there is no such menu, or you cannot find it, you can select a desired camera in settings of operating system:

  1. Open Device manager.

  2. In the opened window expand Cameras, Imaging Devices or Sound video and game controllers categories and find your cameras in them.

  3. You will need to turn off all devices except the one you want to use. To do this, right-click on camera and select Disable device.

    Disable webcam in device manager

Privacy settings

In some cases, operating system does not allow access to webcam. You need to change privacy settings to fix this issue.

Camera already in use

Usually, webcam can only be used by one application. If it does not work in a desired one, you need to make sure that device is not being used by another program.